Technical Specialist



The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems TrakCare and related products.


The role will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.


The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training.


  • Liaise with client or business analyst in regard to ongoing enhancement requests            
  • Liaise with client or business analyst on any requests for new or modified reports
  • Advise and assist  Project Managers during implementation
  • Manage the resolution of any outstanding acceptance issues before and after project go-live
  • Develop custom/site specific software such as JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  • Provide technical support for custom development i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  • Provide advice and best practices to Clients for technical areas such as networks, configurations, architectures etc.
  • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  • Monitoring and responding to Technical Team calls on the TRC logging system.
  • Support and testing of all TrakCare related utilities, e.g. patching tool, print service etc
  • Production of training materials for technical courses such as system custom development or reporting.
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
  • Responsible for participating in on-site technical training if required
  • Responsible for participating in on-site technical implementations if required
  • Responsible for participating in the on call 24 hour roster service
  • Assistance in researching new development or report writing 3rd party products such as Crystal Reports.
  • Other duties may be directed by the Company from time to time.


  • Knowledge of web orientated languages, including SQL, HTML, VB script and Java script.
  • Experience with data analysis and database methodologies
  • Experience with Microsoft Office
  • Be able to design and write technical documents.
  • Well versed in Internet / Intranet concepts and Microsoft IIS.
  • Knowledge of Crystal Reports
  • Experienced in customer focused support
  • Proven ability to lead and deliver results as required within specific time frames.
  • Good presentation and communication skills
  • Ability to conduct training and develop training materials
  • Ability to work within a team in a cross cultural environment
  • Available for out of office hours work and willing to travel
  • Keen to learn new technologies and new applications
  • Graduate IT qualifications highly desirable

About InterSystems

InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit

When you join InterSystems Australia, you will be working for a global technology partner, with a local focus. Our award-winning technology is enabling organisations such as Mater Health Services, and the state health departments of South Australia, Western Australia and the Northern Territory to drive their connected healthcare strategies.

Other customers include Macquarie University Hospital, which is raising the standard of connected care by utilising some of our newest product capabilities, including specialty functionality for Anaesthetics and Intensive Care. The Bendigo Hospital Project, the largest regional hospital development in Victoria’s history, aims to create a world-class digital hospital and will rely on our electronic medical record to support efficient and consistent healthcare delivery across the Bendigo region.

With a number of prominent projects on the horizon and a growing customer base in Australia, now is an ideal time to join InterSystems and work for an innovative technology partner with a passion for excellence and customer success.'

Come innovate with us

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