Healthcare Implementation Specialist - EMR

AU-Melbourne

Overview

The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Responsibilities

  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Determine how to map the business requirements of the customer onto the Trakcare product features using the methodologies and processes of InterSystems
  • Conduct individual and group training, product demonstrations and workshops as required
  • Implement and control change management requests from client
  • Deliver successful application implementation phases
  • Be a Subject Matter Expert (SME) for TrakCare implementations
  • If required, work with customers to identify potential changes within the parameters of the product
  • Assist the regional Product, Sales and Support Teams as required

Qualifications

  • General aptitude for solving problems and using technology to improve processes
  • We are particularly interested in individuals with a background in PAS, Nursing, or who have had General Medical training.
  • Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Strong communication and presentation skills (written and verbal)

About InterSystems

InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its products are used daily by millions of people in more than 100 countries.

Come innovate with us

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