The Sales Account Executive reports to the Country Sales Manager, and is responsible for establishing and maintaining a multi-level relationship for assigned clients (existing and a small selection of new business). This role is the point of contact for all stakeholders of both the client’s organisation and InterSystems (ISC) and is responsible for achievement of licence, implementation and support revenues.
To be successful in this role, you will be a key advocate for the client and ensure that they receive a high level of service from ISC. You are passionate about understanding the client’s business needs and hold a holistic view of the client and their strategic plans. This role collaborates across external and internal stakeholders to develop a strategic account plan for each assigned client, which then serves as a shared agreement of objectives and key success factors across the lifecycle of the customer.
You have a track record of exceeding your targets and understand value based selling. You will identify, manage and close sales opportunities in conjunction with various teams at ISC. You will monitor user adoption, revenue, Accounts Receivable, and any contract renewals to ensure client’s optimum return on their TrakCare investment and the development of long term, secure and healthy revenue streams for ISC. You have experience in engaging clients during their budget cycle to plan the sale of products and services. The Sales Account Manager also recommends supplemental services, including additional training, to the client when appropriate.
The Sales Account Manager will work closely with other internal staff in Marketing, Product Development, Professional Services, and Customer Support. You are responsible for developing and maintaining reference sites, faciliting site visits, and encouraging field test participation.
You will have developed and maintain strong healthcare industry knowledge as well as awareness of other competitive products and trends.