Sales Account Executive

AU-Sydney

Overview

The Sales Account Executive reports to the Country Sales Manager, and is responsible for establishing and maintaining a multi-level relationship for assigned clients (existing and a small selection of new business). This role is the point of contact for all stakeholders of both the client’s organisation and InterSystems (ISC) and is responsible for achievement of licence, implementation and support revenues.

 

To be successful in this role, you will be a key advocate for the client and ensure that they receive a high level of service from ISC. You are passionate about understanding the client’s business needs and hold a holistic view of the client and their strategic plans. This role collaborates across external and internal stakeholders to develop a strategic account plan for each assigned client, which then serves as a shared agreement of objectives and key success factors across the lifecycle of the customer.

 

You have a track record of exceeding your targets and understand value based selling. You will identify, manage and close sales opportunities in conjunction with various teams at ISC. You will monitor user adoption, revenue, Accounts Receivable, and any contract renewals to ensure client’s optimum return on their TrakCare investment and the development of long term, secure and healthy revenue streams for ISC. You have experience in engaging clients during their budget cycle to plan the sale of products and services. The Sales Account Manager also recommends supplemental services, including additional training, to the client when appropriate.

 

The Sales Account Manager will work closely with other internal staff in Marketing, Product Development, Professional Services, and Customer Support. You are responsible for developing and maintaining reference sites, faciliting site visits, and encouraging field test participation.

 

You will have developed and maintain strong healthcare industry knowledge as well as awareness of other competitive products and trends.

Qualifications

Essential Experience

 

  • 5 + years experience working in the Healthcare industry, specifically in customer relationship management.
  • Knowledge of EMR, PAS and Clinical Information software
  • Proven success and experience in leading complex enterprise sales
  • Demonstrable experience with tender responses and bid management
  • Proven experience in managing senior client relationships
  • Ability to develop relationships with customers at all levels across the business
  • Able to develop and maintain internal stakeholder relationships

 

Desired Experience

 

  • Knowledge of Interoperability technology
  • Knowledge of Lab Information Management Systems
  • Experience with development of Strategic Account Plans
  • Industry thought leader

About you:

 

  • Strong customer empathy and advocacy
  • Ability to make considered decisions on less-than-perfect information
  • Ability to identify critical factors to consider when makings decisions
  • Ability to prioritise tasks and goals appropriately
  • Able to assess risks and returns effectively
  • Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable

About InterSystems

Founded in 1978, InterSystems Corporation is a US $530,000,000 privately-held software company with offices in 24 countries and corporate headquarters in Cambridge, Massachusetts. InterSystems provides the premier platform for connected healthcare and our innovative products are widely used in other industries that demand the highest software performance and reliability.

In Australia, InterSystems technology (TrakCare™) is enabling a shared Electronic Patient Record in South Australia, Northern Territory and Western Australia, driving improved care across Victoria’s 22 community health agencies, running laboratory operations for St. John of God and Northern Territory Health, and enabling Mater Health Services to build a connected care environment supporting national standards.

Come innovate with us

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