Application Support Specialist – PAS/ Billing



The Application Support Specialist will contribute to the successful and timely support of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.


InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of the world’s leading organizations in healthcare.This position will also encourage and prepare you to take on other growth opportunities within the organization.


A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.


  • Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers. 
  • Provide the link between our customers and the InterSystems Global Support organization
  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Provide application support for the  TrakCare Hospital Management System.
  • Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • Escalate Open (unresolved) problems in accordance with current policies and procedures. 
  • Conduct individual and group training, product demonstrations and workshops as required
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. 
  • Be a Subject Matter Expert (SME) for TrakCare.
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • If required, work with our partners to identify potential changes within the parameters of the product  
  • Participate in on-site implementations if required
  • Participate in the on call 24 hour roster service


  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions
  • Understanding and experience with Hospital Information Systems
  • Proven ability to think laterally and come up with innovative solutions for software product implementation
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Clinical Information Systems
  • Knowledge of PAS/ Billing/or clinical healthcare products 
  • Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls

Education and Training

  • BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)
  • Or 
  • University degree in medical informatics, management information system, system engineering or any related field.

About InterSystems

InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its products are used daily by millions of people in more than 100 countries.

In 2017 our Middle East operation will continue to go from strength to strength as we secure new mandates to implement our HIS system Trakcare throughout the region. InterSystems provide the premier platform for connected healthcare and our innovative products are widely used in other industries that demand the highest software performance and reliability.

In the Middle East we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

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