Application Analyst (Nurse or Physician)

IT-Milano

Overview

We are currently hiring Applications Specialists to be based out of our Milan office but who are willing and prepared to travel throughout Italy where many of our key, current and prospective customers are based.

 

Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. 

 

The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

 

The Applications Specialist will be expected to travel extensively throughout Italy and will be required to spend time away from home on a regular basis, but predominantly during weekdays.

Responsibilities

  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Determine how to map the business requirements of the customer onto the Trakcare product features using the methodologies and processes of InterSystems
  • Conduct individual and group training, product demonstrations and workshops as required
  • Implement and control change management requests from client
  • Deliver successful application implementation phases
  • Be a Subject Matter Expert (SME) for TrakCare implementations
  • If required, work with customers to identify potential changes within the parameters of the product
  • Assist the regional Product, Sales and Support Teams as required

Qualifications

  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Strong communication and presentation skills (written and verbal)
  • English and Italian language 

Education and Training

  • Background as a registered Nurse or General Medicine is a must

Come innovate with us

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