Support Supervisor

Location CN-Beijing

Overview

The Support Supervisor is responsible for the supervision of Application Specialists within the China Product Support team.

 

The role will be directly responsible for providing support services in the region 24x7 to the client base as well as partners and colleagues around the world.

Responsibilities

This position requires a sound knowledge of client support processes, technology, and application deployment.

  •  Management
  • Direct supervision of Regional Support Team
  • Facilitate assignment and management of individuals tasks and schedules
  • Ensure adequate training for staff
  • Assisting in the evaluation of staff performance
  •  Operational
  • Finding and fixing bugs reported by clients
  • Client satisfaction
  • Ensuring that existing Service Level Agreement measures are met
  • Provide overflow application support for regional offices

 Other duties may be directed by the Company from time to time.

Qualifications

  • Knowledge of client support practices
  • Basic understanding of application software
  • Basic understanding of the healthcare industry
  • Client satisfaction
  • Proactive and responsive
  • Exceptional analytical, project management, communication and presentation skills complemented by a demonstrable record of accomplishment in a diverse operations environment and entrepreneurial culture.
  • Customer oriented
  • Possess excellent verbal and nonverbal communication skills
  • Acts with a sense of urgency
  • Results oriented, marked by high personal standards and commitment
  • An independent decision-maker with good judgement, decisive
  • Confident (knows when to seek input and when to make own decisions)
  • Exceptional people skills
  • Hands-on as necessary, otherwise can provide effective organisational leadership
  • Ability to interact effectively at all levels within the organisation to gain the respect and co-operation of resources other than direct report; politically sensitive

About InterSystems

InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978.

InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com

Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institutions, Peking Union Medical College Hospital.

The company has a small but collaborative team of talented and passionate individuals working the Greater China Region.

Due to China’s economic growth, aging population and the government’s determination in the Healthcare reform, China has become one of Intersystem’s most important strategic regions with unparalleled growth potentials in the years to come.

Come innovate with us

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