Application Specialist - Support

UK-Eton/Windsor

Overview

InterSystems Corporation is a privately held software company with a 38-year track record of consistent growth and profitability. We view hiring, developing, and retaining the best people as key to our record of success. Visit www.intersystems.com for a description of our products and a list of partners.

 

The Application Analyst will contribute to the successful and timely deployment of the product by providing application knowledge and product delivery services. The Application Specialist will become an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to various areas of the business. 

Responsibilities

  • Analyse client processes
  • Identify gaps and possible solutions
  • Run TrakCare workshops with the Client
  • Be involved in the specification changes
  • Produce clear documentation (business requirements/maps, solution document, etc)
  • Configure TrakCare product on agreed specification
  • Work with Client to ensure data migration and data collection information is gathered correctly
  • Document configuration
  • Creating test scripts for verifying agreed configuration
  • Participate in testing functionalities to ensure they match the specifications
  • Participate in testing the migrated data to ensure it works with the functionalities
  • Log errors following the standard corporate procedure
  • Troubleshoot client issues during implementation phases
  • Follow-up on test fixes and work with PM to implement fix
  • Distinguish issues from change requests and log following standard corporate procedure
  • Train Client key-users on TrakCare functions
  • Prepare training materials
  • Onsite support for go-live and carry out Project handover to support project team
  • Liaise with other ISC departments to resolve any remaining issues
  • Assess new business requirements and proactively work with the relevant ISC teams to identify the best solution
  • Support colleagues and assist in spreading application knowledge
  • Actively pursue opportunities for improving applications and processes
  • Maintain consistent and traceable documentation as required
  • Learn new functionalities available on the TrakCare product

Qualifications

  • Experience interacting directly with clients
  • At least 3 years experience working in healthcare and a good understanding of administrative and/or clinical processes
  • Experience of conducting customer training, workshops, and/or presentations
  • Experience implementing software solutions
  • Experience contributing to a multi-disciplined team
  • Experience with writing functional documents
  • Knowledge of Information Systems
  • Ability and willingness to travel and work on-site for a minimum of 4 days per week
  • Experience with HIS and/or CIS systems
  • Exposure to IT services in a customer-facing setting
  • Previous experience as an Application or Configuration Specialist
  • Good computer skills
  • Experience conducting software testing

Education and Training

  • University degree or equivalent work experience
  • Proficiency with English language

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