Systems Management Specialist

CL-Santiago

Overview

InterSystems is looking for a highly-technical and multi-talented, senior-level Systems Management Specialist for the implementation and on-going management of our datacenter. This position requires an individual with a flexible and dynamic approach to problem-solving and the ability to coordinate multiple tasks and priorities. In this fast-paced environment, a highly motivated and independent achiever is a must.

Responsibilities

  • Support defined technical system areas, perform custom development tasks and provide technical support for the implementation of TrakCare products
  • Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with project requirements
  • Communicate with the appropriate groups to obtain support when required and as well standards for the implementation of TrakCare products
  • Support the process of installing TrakCare patches/releases/builds on the required TrakCare customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.
  • Provide technical support for troubleshooting and performance analysis for implementations
  • Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions
  • Provide support on the data dictionary
  • Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
  • Monitor and respond to Technical Team calls on the TRC logging system
  • Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.
  • Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s
  • Participate in on-site technical training if required
  • Participate in on-site technical implementations if required
  • Participate in the on call 24 hour roster service
  • Take on responsibility for scripting, maintenance and verification of backups

Key Characteristics

ESSENTIAL

Passion and Determination

·      Is goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic and a positive, “can-do” attitude when faced with obstacles

Innovative Problem Solving

·      Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships

Interpersonal Social Skills

·      Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging

Efficiency and Attention to Detail

·      Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy

DESIRABLE

Intellectual Curiosity

·      Shows passion for continually advancing his/her own knowledge or thinking; asks questions of others to fully grasp a situation; is a "quick study"; has a drive to learn new things and figure things out on his/her own

Qualifications

  • Unix or Linux System Administration experience
  • Proven complex troubleshooting experience
  • Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation
  • Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team
  • Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
  • Creating implementation plans for the testing of new services and creating change records required to implement testing using the mainframe-based Infoman application
  • Providing a support function to the service project while development is being carried out on the service by other teams
  • Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production
  • Experience with installing, configuration and managing databases

 

Highly Desirable:

  • Knowledgeable in InterSystems Caché script programming language
  • Experience with installing, configuration and managaging InterSystems Caché databases

Education and Training

Education & Training

·      University degree in Computer Science or related degree or equivalent work experience

Come innovate with us

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