Systems Management Specialist

UK-Eton/Windsor

Responsibilities

The Systems Management Specialist will perform the following functions:

  • Support defined technical system areas, perform custom development tasks and provide technical support for the implementation of TrakCare products
  • Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with project requirements
  • Communicate with the appropriate groups to obtain support when required and as well standards for the implementation of TrakCare products

 

Install

·      Support the process of installing TrakCare patches/releases/builds on the required TrakCare customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.

Troubleshoot

·      Provide technical support for troubleshooting and performance analysis for implementations

Support

 

·      Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions

·      Provide support on the data dictionary

·      Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.

On-going responsibilities

 

·      Monitor and respond to Technical Team calls on the TRC logging system

·      Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.

·      Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s

·      Participate in on-site technical training if required

·      Participate in on-site technical implementations if required

·      Take on responsibility for scripting, maintenance and verification of backups

Qualifications

Essential

·      Unix or Linux System Administration experience

·      Proven complex troubleshooting experience

·      Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation

·      Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team

·      Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.

·      Creating implementation plans for the testing of new services and creating change records required to implement testing using the mainframe-based Infoman application

·      Providing a support function to the service project while development is being carried out on the service by other teams

·      Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production

Desirable

·      Experience with installing, configuration and managing InterSystems Caché Databases

·      Knowledgeable in InterSystems Caché script programming language

Education and Training

  • University degree or equivalent work experience

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