Application Specialist-Nurse

FR-Courbevoie

Overview

The Application Specialist-Nurse will contribute to the successful and timely deployment of the product, Trakcare, a unified hospital information system, by providing application and clinical knowledge and product delivery services. The Application Specialist will become an “expert” product resource for French customers and will be expected to communicate and prioritize customer requirements to various areas of the business.

Responsibilities

Gather and Manage Client Business Requirements

·      Analyse client processes

·      Identify gaps and possible solutions

·      Run TrakCare workshops with the Client

·      Be involved in the specification changes

·      Produce clear documentation (business requirements/maps, solution document, etc)

Configuration

·      Configure TrakCare product on agreed specification

·      Work with Client to ensure data migration and data collection information is gathered correctly

·      Document configuration

Testing

 

·      Creating test scripts for verifying agreed configuration

·      Participate in testing functionalities to ensure they match the specifications

·      Participate in testing the migrated data to ensure it works with the functionalities

·      Log errors following the standard corporate procedure

·      Troubleshoot client issues during implementation phases

·      Follow-up on test fixes and work with PM to implement fix

·      Distinguish issues from change requests and log following standard corporate procedure

Training

 

·      Train Client key-users on TrakCare functions

·      Prepare training materials

Support

 

·      Onsite support for go-live and carry out Project handover to support project team

·      Liaise with other ISC departments to resolve any remaining issues

·      Assess new business requirements and proactively work with the relevant ISC teams to identify the best solution

On-going responsibilities

 

·      Support colleagues and assist in spreading application knowledge

·      Actively pursue opportunities for improving applications and processes

·      Maintain consistent and traceable documentation as required

·      Learn new functionalities available on the TrakCare product

Qualifications

Essential

  • Experience interacting directly with clients
  • At least 3 years experience working in healthcare as a Nurse with a good understanding of administrative and clinical processes
  • Experience of conducting customer training, workshops, and/or presentations
  • Experience implementing software solutions
  • Experience contributing to a multi-disciplined team
  • Experience with writing functional documents
  • Knowledge of Information Systems
  • Ability and willingness to travel and work on-site for a minimum of 4 days per week

Desirable

  • Experience with HIS and/or CIS systems
  • Exposure to IT services in a customer-facing setting
  • Previous experience as an Application or Configuration Specialist
  • Good computer skills
  • Experience conducting software testing

Education and Training

Required

  • Nurse qualification
  • Proficiency with French and English language

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