Systems Management Specialist

AU-Sydney

Overview

InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com

 

In response to growing market demand, InterSystems expanded it’s global Hosted Services to Australia in 2017 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions in the region.  With two established two data center locations and several contracts in the pipeline, the team is expected to grow significantly through 2018 and beyond.

 

Job Summary:  

 

In support of this growth, we are looking for a Systems Management Specalist to support and maintain our hosted server environments.   Most of the servers run Red Hat Enterprise Linux and is virtualised using VMWare vSphere on a Cisco UCS blade infrastructure. The role sits within the Hosted Services team whose primary objective is to maintain 24x7 performance, availability and security of our hosted services.

Responsibilities

  • Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
  • Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
  • Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
  • Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
  • Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
  • Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
  • Provide technical support for troubleshooting and performance analysis for implementations.
  • Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  • Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
  • Monitor and respond to technical team calls on the TRC logging system.
  • Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
  • Participate in on-site technical training if required.
  • Participate in the on call 24 hour roster service.
  • Take on responsibility for scripting, maintenance and verification of backups.

Qualifications

  • Excellent knowledge and experience of Linux server administration.
  • Good Knowledge and Experience of VMware vSphere 6.5 with vCenter configuration and administration.
  • Recent Experience in providing 24x7 support for production services.
  • Proven complex troubleshooting experience.
  • Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
  • Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
  • Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
  • Creating implementation plans for the testing of new services and creating change records required to implement testing using the mainframe-based Infoman application.
  • Providing a support function to the service project while development is being carried out on the service by other teams.
  • Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
  • Experience with installing, configuration and managing InterSystems Caché Databases.
  • Knowledgeable in InterSystems Caché script programming language.

 

The following skills are not critical for the role, but would add value:

  • Good network skills (layers 2 and 3) and experience.
  • Avamar & DataDomain Experience.
  • Cisco UCS blade server infrastructure experience.
  • Load balancing (F5 Big-IP skills would be a bonus).
  • Puppet or Chef configuration and management.
  • Strong scripting skills (Shell, Perl, Python).
  • Service monitoring and alerting (Nagios preferred).
  • VMWare qualifications (VCP would be a bonus).
  • Service Now experience.

Education and Training

  • University degree or equivalent work experience.

About InterSystems

InterSystems Corporation is a privately held software company with a 35-year track record of consistent growth and profitability. We view hiring, developing, and retaining the best people as key to our record of success.

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