Application Specialist

AU-Sydney

Overview

InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com 

 

When you join InterSystems Australia, you will be working for a global technology partner, with a local focus. Our award-winning technology is enabling organisations such as Mater Health Services, and the state health departments of South Australia, Western Australia and the Northern Territory to drive their connected healthcare strategies.

 

Other customers include Macquarie University Hospital, which is raising the standard of connected care by utilising some of our newest product capabilities, including specialty functionality for Anaesthetics and Intensive Care.  The Bendigo Hospital Project, the largest regional hospital development in Victoria’s history, aims to create a world-class digital hospital and will rely on our electronic medical record to support efficient and consistent healthcare delivery across the Bendigo region.

 

With a number of prominent projects on the horizon and a growing customer base in Australia, now is an ideal time to join InterSystems and work for an innovative technology partner with a passion for excellence and customer success.'

 

The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Responsibilities

  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Determine how to map the business requirements of the customer onto the Trakcare product features using the methodologies and processes of InterSystems
  • Conduct individual and group training, product demonstrations and workshops as required
  • Implement and control change management requests from client
  • Deliver successful application implementation phases
  • Be a Subject Matter Expert (SME) for TrakCare implementations
  • If required, work with customers to identify potential changes within the parameters of the product
  • Assist the regional Product, Sales and Support Teams as required

Qualifications

  • We are particularly interested in individuals with a background in Nursing, Pharmacy, or Patient Administration Systems.
  • Understanding and experience in implementation of product solutions.
  • Experience with implementing HIS solutions is particularly beneficial
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • General aptitude for solving problems and using technology to improve processes
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Strong communication and presentation skills (written and verbal)

Come innovate with us

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