• Systems Management Specialist

    Location UK-Eton/Windsor
  • Overview

    InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its products are used daily by millions of people in more than 100 countries. For more information, visit InterSystems.com.


    Since 2009 Trakcare has been sold into the UK  market, the catalyst being our selection to deliver a Patient Management System which currently underpins the majority of NHS Scotland Hospitals. In addition to working with several NHS boards in England, TrakcareLab is being rolled out as the LIMS solution supporting all of the Welsh NHS Pathology laboratories. 


    The Systems Management Specialist will perform the following functions:

    • Support defined technical system areas, perform custom development tasks and provide technical support for the implementation of TrakCare products
    • Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with project requirements
    • Communicate with the appropriate groups to obtain support when required and as well standards for the implementation of TrakCare products


    • Support the process of installing TrakCare patches/releases/builds on the required TrakCare customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.
    • Provide technical support for troubleshooting and performance analysis for implementations
    • Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions
    • Provide support on the data dictionary
    • Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
    • Monitor and respond to Technical Team calls on the TRC logging system
    • Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.
    • Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s
    • Participate in on-site technical training if required
    • Participate in on-site technical implementations if required
    • Participate in the on call 24 hour roster service
    • Take on responsibility for scripting, maintenance and verification of backups


    • Unix or Linux System Administration experience
    • Proven complex troubleshooting experience
    • Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation
    • Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team
    • Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
    • Creating implementation plans for the testing of new services and creating change records required to implement testing using the mainframe-based Infoman application
    • Providing a support function to the service project while development is being carried out on the service by other teams
    • Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production
    • Experience with installing, configuration and managing Caché Databases
    • Knowledgeable in Caché script programming language

    Education and Training

    • University degree or equivalent work experience

    About InterSystems

    InterSystems Corporation is a privately held software company with a 40-year track record of consistent growth and profitability. We view hiring, developing, and retaining the best people as key to our record of success.

    Closing date for applications is 2nd October 2018

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