• Technical Specialist

    Location CN-Beijing
  • Overview

    InterSystems seeks experienced candidates to join our Beijing based Customer Support Team. In this role you will respond to customer enquiries and provide technical support.

     

    We are looking for creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will have the opportunity to work with organizations in healthcare.

    Responsibilities

    • Provide immediate response to customer inquiries in accordance with service standards.
    • Provide technical support for interfaces, reports, extracts, data migration scripts and conversions.
    • Provide advice and best practices for technical areas such as networks, configurations, architectures etc.
    • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
    • Escalate Open (unresolved) problems in accordance with current policies and procedures.
    • Production of training materials for technical courses such as system custom development or reporting.
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles
    • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
    • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
    • Participate in on-site technical training if required
    • Participate in on-site technical implementations if required
    • Participate in the on call 24 hour roster service
    • Assistance in researching new development or report writing 3rd party products such as Crystal Reports.

    Qualifications

    • BS or MS in Computer Science or equivalent;
    • Knowledge of Linux, VMWare is a plus
    • Knowledge of web oriented languages, including HTML, and Java script, SQL, data analysis and database methodologies is a plus
    • Knowledge of programming languages – ideally Java or C++

    About InterSystems

    InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978.

    InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com

    Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institutions, Peking Union Medical College Hospital.

    The company has a small but collaborative team of talented and passionate individuals working the Greater China Region.

    Due to China’s economic growth, aging population and the government’s determination in the Healthcare reform, China has become one of Intersystem’s most important strategic regions with unparalleled growth potentials in the years to come.

    Come innovate with us

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