• Technical Specialist - Support

    Location TH-Bangkok
  • Overview

    InterSystems seeks experienced candidates to join our Bangkok based Customer Support Team. In this role you will respond to customer enquiries and provide technical support.

     

    We are looking for creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will have the opportunity to work with organizations in healthcare.

    Responsibilities

    • Provide immediate response to customer inquiries in accordance with service standards.
    • Provide technical support for interfaces, reports, extracts, data migration scripts and conversions.
    • Provide advice and best practices for technical areas such as networks, configurations, architectures etc.
    • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
    • Escalate Open (unresolved) problems in accordance with current policies and procedures.
    • Production of training materials for technical courses such as system custom development or reporting.
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles
    • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
    • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
    • Participate in on-site technical training if required
    • Participate in on-site technical implementations if required
    • Participate in the on call 24 hour roster service
    • Assistance in researching new development or report writing 3rd party products such as Crystal Reports.

    Qualifications

    • BS or MS in Computer Science or equivalent.
    • Knowledge of Linux, VMWare is a plus.
    • Knowledge of web oriented languages, including HTML, and Java script, SQL, data analysis and database methodologies is a plus.
    • Knowledge of programming languages – ideally Java or C++.

    About InterSystems

    InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies that deliver on the promise of connected healthcare. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its products are used daily by millions of people in more than 100 countries.

    For more information, visit InterSystems.com.

    In 2018 our Thailand operation will continue to go from strength to strength as we secure new mandates to implement our HIS system Trakcare throughout the region. InterSystems provide the premier platform for connected healthcare and our innovative products are widely used in other industries that demand the highest software performance and reliability.

    In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

    For more information, visit InterSystems.com

    Come innovate with us

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