• Technical Specialist

    Location US-MA-Cambridge
  • Overview

    Working within an experienced product support team, the Technical Specialist will be required to perform technical support for InterSystems TrakCare and related products by using technical knowledge and experience to troubleshoot problems escalated by the customer.




    • Support the of InterSystems TrakCare Products in a manner that will follow the methodologies and processes of InterSystems
    • Provide technical support for custom development, troubleshooting and performance analysis i.e. JavaScript, user defined functions, reports, extracts, data migration scripts and conversions routine
    • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
    • Provide advice and best practices to other teams for technical areas such as networks, configurations, architectures, interfaces design, etc.
    • Monitoring and responding to Technical Team tickets on the iService and JIRA logging systems.
    • If required, will be responsible for participating in on-site technical training, technical implementations and researching new development or report writing 3rd party products such as JReports.


    • Experience with SQL, JSON andAngularJS
    • Experience with data analysis and database methodologies
    • Be able to design and write technical documents and training materials 
    • Experienced in customer focused support
    • Excellent analytical and problem-solving skills
    • Proven ability to lead and deliver results as required within specific time frames
    • Good presentation and communication skills
    • Ability to work within a team in a cross cultural environment
    • Experience with healthcare systems is preferred

    Education and Training

    • Bachelor’s degree (STEM highly preferred)

    About InterSystems

    Join InterSystems and help transform healthcare around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose InterSystems, and make delivering innovative work part of your extraordinary career.

    InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

    InterSystems employs technology enthusiasts who focus on application development, systems administration, and product management providing practical programming and technology implementation for healthcare organizations.

    Come innovate with us

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