• Product Specialist, Healthcare Applications

    Location US-MA-Cambridge
  • Overview

    Working in an experienced product team the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to define the requirements and influence the direction of the product’s HealthShare Referral Management product areas. Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions. Product Specialists are the subject matter expert (SME) for their domain area and as such work with and effectively communicate with developers and customers in order to understand the requirements for the healthcare application moving into the future.


    About the Product:

    HealthShare Referral Manager (HSRM) helps healthcare organizations meet the demands of processing the requests for service. With our product, both electronic and paper-based referrals can be processed and completed in an efficient manner from receipt through to treatment delivery. HSRM captures both clinical and administrative data affording more information and control to the provider managing the referral. This allows for the ability to prioritize more urgent patients, minimize cancellations, and manage the workflow of patients who need to be referred to other healthcare providers.


    The duties initially assigned include, but are not limited to:

    • Effectively manages personal workload for Referral Manager product areas utilizing internal systems, ensuring prioritized, timely and accurate responses to development logs.
    • Assists with scoping and planning of new developments as needed. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
    • Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.
    • Provide business analysis of problems and new requests.
    • Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
    • Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
    • Participate in project teams with developers and other key staff to develop new functionality for the product.

    Other duties may be directed by the company from time to time.


    • Experience configuring solutions with TrakCare or HealthShare preferred.
    • Demonstrated domain expertise with clear understanding of healthcare and departmental interdependencies and workflows
    • Experience in writing use cases, requirements, or functional documentation for healthcare applications.
    • Previous experience working with healthcare applications at an in depth level
    • 4 Years practical domain experience
    • May be currently working in a Hospital with a personal interest in taking an active role in how technology can improve patient outcomes.
    • Experience with responsive, mobile-enabled UI a benefit
    • Position is based in Cambridge, MA. Remote requests will not be considered at this time.

    About InterSystems

    InterSystems is the information engine that powers some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries.

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