• Project Manager- Healthcare IT

    Location AE-Dubai
  • Overview

    The Project Manager will plan, execute, and effect the successful sign-off of InterSystems Corporation (TrakCare and HealthShare) projects within Saudi Arabia and UAE according to strict deadlines, within scope and within budget.   The Project Manager is accountable for project success and the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to agreed contracts, plans and project milestones.   The Project Manager will define the project’s objectives and oversee quality control throughout its life cycle adhering to the controls within the InterSystems ARIES Customer Engagement Methodology.  He/she will be responsible for monitoring customer and any third-party obligations and escalation of any agreed project variances.  The Project Manager must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 nights away from home each week. This will be regualr travel to Saudi Arabia and within UAE.


    The Project Manager will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Project Manager will undertake the following:



    • Work alongside the InterSystems Sales team to prepare necessary Discovery Project Management collateral
    • Visit customer sites with the Sales team to undertake Discovery through site surveys and customer meetings
    • Assess the proposed customer’s capability and project team to establish their capability to execute the proposed project and work with the proposed customer to address any gaps or weaknesses to ensure (as far as possible) that the customer will be able to fulfil its obligations under the proposed contract in a timely and effective manner
    • Prepare proposed InterSystems team in terms of introductory sessions and familiarisation with customer and project
    • Contribute to Discovery processes and documentation; reviewing proposal and tender documentation prior to release to the customer, providing a draft implementation plan at an appropriate level of detail to be incorporated into the contract
    • Provide an assessment of all proposed third-party device and system integration requirements
    • Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
    • Prepare the Launch project activities with the customer


    • Manage allocated InterSystems project team members and influence them to take positive action and accept accountability.
    • Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
      • Produce the detailed Project Implementation Plan
      • Manage the Project Plan in collaboration with customers
      • Define the resource plan and ensure that this is kept up to date throughout the lifecycle of a project
      • Produce the Requirements Traceability Matrix
      • Produce and maintain the Risk Register
      • Produce Quality and Business Continuity plans as required
      • Ensure that InterSystems project costs are set up and maintained using agreed InterSystems systems throughout the lifetime of the project
      • Escalate any risks or issues to InterSystems Head of Projects through agreed reviews and reports
    • Attendance at Project Boards throughout the lifecycle of the project through to Sustain stage
    • Produce an agree End Stage report with customer Project Manager for Board signoff


    • Produce Change Control Notes (CCNs), as changes are proposed to manage and control all proposed changes to the project scope
    • Manage key project risks and take early action to mitigate
    • Close tracking of any project delays with the customer Project Manager, take remedial action to address potential project delays, communicating these potential delays and the respective remedial action to the governance body as required
    • Organise Readiness Assessment meetings with internal InterSystems PMO or equivalent and share outcomes with customer Project Manager and the governance body
    • Prepare and agree with customer Project Manager End Stage report for Board approval


    • Ensure customer level of process definition and testing is sufficient for a successful and clinically safe Go-Live
    • Ensure that the customer staff trained by InterSystems have all been trained to a satisfactory level
    • Ensure that the customer staff to be trained by the customer themselves have all been trained by the customer and that the customer warrants that such staff have been trained to a satisfactory level
    • Complete internal Handover to Support document to ensure Service Management are read to assume responsibility before Go-Live
    • Introduction of the appropriate InterSystems support staff to customer
    • Organise Go-Live readiness assessment with InterSystems PMO or equivalent and share outcomes and actions with customer Project Manager and the governance body
    • Prepare appropriate Milestone Certificates relating to Go-Live and agreement with customer
    • Lead InterSystems activities during the cutover period in association with the customer 


    • Produce the Project Closure Report including Lessons Learned
    • Be part of the wider InterSystems Project Management team in terms of identification and implementation of Business Improvements
    • Prepare any post Go-Live patch implementation with any agreed work off items with Service Management
    • Produce, agree and execute any Deployment Verification Milestone with customer
    • Agreed handover to InterSystems Service Manager or geographical equivalent


    Leadership: Happy to accept responsibility, hold themselves accountable for failure as well as success, bring the best out in others, be respected by their peer group and demonstrate a tendency to take charge in group situations.

    Drive: The desire to succeed, willingness to go the extra mile, passion for results, healthy sense of competition.

    Decision making and judgement : Identifies critical factors to consider when makings decisions; prioritises tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.

    Communication and influence: Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions respectfully; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate. Is friendly, personable and engaging. Identifies the most appropriate form of communication.

    Teamwork and collaboration: Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.

    Efficiency and attention to detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.

    Adaptability: Ability to handle changes in direction and work priorities with ease, not set in their ways, enjoys a new challenge, accepts ambiguity and works effectively with all kinds of people at all levels.  Is positive and level-headed under pressure; adaptable.

    Strategic Thinking: Demonstrates the ability to see the ‘big picture’ and see own actions in terms of the business impact. A strategic thinker will be future-orientated and will be likely to challenge conventional thinking.  Considers limitations and solutions at all levels and understand wider implications and consequences of change, collaborating on this with the team.

    Continuous improvement: Displays a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles.  Applies dedication to personal and professional development. 

    Learning agility: The ability and willingness to learn from experience and then apply that learning to perform successfully in new situations.

    Education and Training


    ·       Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role within healthcare organisations which may be government/public and/or private sector businesses

    ·       Experience of full project lifecycle through initiation, execution, Go-Live and closure

    ·       Direct healthcare knowledge or 3+ years’ experience with a Health Information System (HIS)

    ·       Experience managing resources, time tracking, budgets and forecasting

    ·       Experience leading a diverse / multi-disciplined team

    ·       Experience communicating across all levels of an organization

    ·       Experience in managing contracts including third-party contracts

    ·       University degree or 10+ years’ experience managing large, complex projects preferably in healthcare IT

    ·       Technical knowledge in software and implementation processes

    ·       Proficiency in English

    ·       Project Management qualification such as Prince2, PMP or PMI



    ·       Experience in managing large, fixed price engagements in government, public and/or private sector businesses

    ·       Exposure to software development processes and enterprise-level technical architectures

    ·       Senior level management training

    ·     Proficiency in Arabic

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