• Technical Specialist

    Location CL-Santiago
  • Overview

    InterSystems has been active in Chile since 2007 and our Trakcare HIS solution is playing a pivotal role in changing the way healthcare is delivered in Chile. Having initially secured The West Metropolitan Health Service which is part of the National System of Health Services (SNSS).

     

    The main function of this program is to implement actions for the promotion and protection of health service, as well as the recovery and rehabilitation of patients, who live or work in the territory under their medical responsibility (the western part of the metropolitan area and over 20 health centers)

     

    The implementation of this healthcare information system, which will collect, process and store clinical and administrative data, is the first step of a comprehensive reform proposal from the Chilean Healthcare Ministry. The proposal’s main objectives are to decrease healthcare costs while improving patient access and overall quality management. The focus is on exceeding the expectations of millions of citizens who are using the public health system by enabling improved service delivery and high quality care for these healthcare consumers.

     

    Responsibilities

    In 2018 our Chile operation will continue to go from strength to strength as we secure new mandates to implement our HIS system Trakcare throughout the region. We are currently hiring Technical Specialists to be based out of our Santiago office but who are willing and prepared to travel throughout Chile where many of our key and current and prospective customers are based.

     

    The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.

     

    The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.

     

    • Liaise with client or business analyst in regard to on-going enhancement requests          
    • Liaise with client or business analyst on any requests for new or modified reports
    • Advise and assist Project Managers during implementation
    • Manage the resolution of any outstanding acceptance issues before and after project go-live
    • Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions
    • Provide technical support for troubleshooting and performance analysis for related areas
    • Support and testing of all InterSystems related utilities, e.g. patching tool, print service etc.
    • Production of training materials for technical courses such as system custom development or reporting
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications
    • Responsible for participating in on-site technical training
    • Responsible for participating in on-site technical implementations
    • Responsible for participating in the 24 hour extended support service

    Qualifications

    • Knowledge of web oriented languages, including HTML, and Java script.
    • Knowledge of programming languages – ideally Java or C++
    • Experience with SQL, data analysis and database methodologies
    • Ability to design and write technical documents
    • Well versed in Internet / Intranet concepts
    • Experienced in client-focused interaction
    • Proven ability to lead and deliver results as required within specific time frames.
    • Good presentation and communication skills
    • Ability to conduct training and develop training materials
    • Ability to work within a team in a multi-cultural environment and also independently with little supervision
    • Available for work outside of office hours and willingness to travel
    • Passion for learning new technologies and applications
    • HL7 programming experience

    Education and Training

    • University degree or equivalent work experience
    • Experience with InterSystems technology and healthcare systems highly desirable
    • Knowledge of Health Information Exchange (HIE) standards and best practices

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