Working in an experienced TrakCare product team the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to influence the direction of the product in Italy. Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions. Product Specialists are the subject matter expert (SME) for their domain area and /or region and as such work with and effectively communicate with developers, internal team and customers in order to understand the requirements for the product moving into the future.
Understanding of product; requirements for core releases; configuration of new functionality after review of global usage; ability to apply new functionality to the local (Italian) edition.
Understanding of local requirements, both from tenders, national and regional laws, customers, colleagues; requirements for core releases if required; configuration of product to meet local needs; production of tactical field documentation including install documentation, localized release notes, checklists, content for customers and internal training and local edits for fact sheets for all products.
Collaborating with implementation team during phases like scoping, product presentations and requirement analysis, golive support.
Ability to demonstrate parts of product – local edition or specific functionality; support of tenders
Scoping and Planning
Participation in planning for product and local editions (roadmap).Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions, review of local change requests, review of product suggestions and additional feedback mechanisms. Once synthesized and priorities the regional lists are then submitted to the Global Review group for Release consideration and allocation.
Understanding and applying new technologies such as DeepSee, iKnow, Change control etc.
Software Development Cycle
Develop use cases or product requirements and functional requirements for new functionality. Participate in project teams with developers and other key staff to develop new functionality for the product. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.