• Application Analyst

    Location UK-UK Wide
  • Overview

    The Application Analyst will contribute to the successful and timely support of the Trakcare product by providing application knowledge and the ability to troubleshoot problems escalated by the customer. The Application Analyst will become an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to various areas of the business in addition to acting a link between the customer and product development.

    Responsibilities

    Gather and Manage Client Business Requirementsy

    • Analyse client processes
    • Identify gaps and possible solutions
    • Run TrakCare workshops with the Client
    • Be involved in the specification changes
    • Produce clear documentation (business requirements/maps, solution document, etc)

    Configuration

    • Configure TrakCare product on agreed specification
    • Work with Client to ensure data migration and data collection information is gathered correctly
    • Document configuration

    Testing

    • Creating test scripts for verifying agreed configuration
    • Participate in testing functionalities to ensure they match the specifications
    • Participate in testing the migrated data to ensure it works with the functionalities
    • Log errors following the standard corporate procedure
    • Troubleshoot client issues during implementation phases
    • Follow-up on test fixes and work with PM to implement fix
    • Distinguish issues from change requests and log following standard corporate procedure

    Training

    • Train Client key-users on TrakCare functions
    • Prepare training materials

    Support

    • Carry out handover from implementation to support phase
    • Liaise with other ISC departments to resolve any remaining issues
    • Assess new business requirements and proactively work with the relevant ISC teams to identify the best solution

     

    On-Going Responsibilities

    • Support colleagues and assist in spreading application knowledge
    • Actively pursue opportunities for improving applications and processes
    • Maintain consistent and traceable documentation as required
    • Learn new functionalities available on the TrakCare product

    Qualifications

    Essential

    • Experience interacting directly with healthcare clients
    • At least 3 years’ experience working in healthcare and a good understanding of administrative and clinical processes
    • Experience of conducting customer training, workshops, and/or presentations
    • Experience implementing and supporting users of a health information system, ideally Trakcare
    • Experience contributing to a multi-disciplined team
    • Ability and willingness to travel and work on-site

    Desirable

    • Previous experience as an Application or Configuration Specialist
    • Experience conducting software testing
    • Active clinical qualification

    Education and Training

    Desirable

    • University degree or equivalent work experience
    • Proficiency with English language
    • Clinical qualification

     

    About InterSystems

    InterSystems is the power behind some of the world’s most important applications. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare.

    Our technology is great, but it’s our people that really make the difference. At InterSystems you’ll be surrounded by smart, hard-working people with an innate love for tackling challenges.

    Come innovate with us

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