• Certification Specialist

    Location US-MA-Cambridge
  • Overview

    As a Certification Specialist, you will drive, organize, and maintain key processes to support the InterSystems certification program.  To do this you will collaborate with your team members while following internal quality processes to ensure correct exam delivery and certification management for candidates. Additionally, you will interface with our customers to provide support and resolve issues regarding our exams and certifications.

     

    You will be a key part of a team dedicated to certifying InterSystems customers and partners. As such, you should be comfortable with the software industry, including its processes and terminology, and be able to confidently communicate with our customers about our learning and certification options.

    Responsibilities

    • Coordinate and support multiple exam development projects with exam developers
    • Load and organize content in exam delivery system, where needed
    • Schedule exams for candidates
    • Handle billing/voucher issues where needed
    • Provide support to candidates, pre and post exam
    • Produce and analyze certification reports with team
    • Prepare content and collateral to support certification marketing communications
    • Assist in the design of certification website and its maintenance
    • Work with team to ensure exam and certification program uptake and evolution
    • Periodically assess the success of the certification effort using reports and make recommendations for improvement

    Qualifications

    • 1-3 years coordinating processes inside training or learning initiatives
    • Experience documenting processes for compliance
    • Basic knowledge of project management, Agile preferred
    • Ability to produce marketing text and graphics for global customer base
    • Demonstrated ability to learn new concepts quickly, act as a team player and adapt to change and growth needs
    • Excellent data organization and presentation skills, both written and verbal

    Education and Training

    • Bachelor’s degree preferred
    • Experience working in the software industry is a plus
    • Experience working with certification exams is a plus

    About InterSystems

    InterSystems is the engine behind the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.

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