• Application Specialist- Clinical Laboratory

    Location AE-Dubai
  • Overview

    We are currently hiring Application Specialist to be based out of our Dubai office but who is willing and prepared to travel throughout the Middle East, particularly to Saudi Arabia where many of our key, current and prospective customers are based.

     

    InterSystems TrakCare Lab is an advanced and proven LIMS that enables you to meet all the major demands of modern clinical laboratories.  With its sophisticated functionality for all of the specialized departments within a lab (including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology), TrakCare Lab delivers the benefits you would expect from a best-in-class LIMS: accurate results reporting, improved laboratory efficiency, better business management, and greater customer satisfaction.

     

    Playing a lead role in the implementation of the TrakCare lab solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. 

     

    The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

    Responsibilities

    The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.  The Application Specialist will undertake the following:

    Discovery

    ·       Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality

    ·       Analyse customer processes

    ·       Identify gaps and possible solutions

    ·       Run Edition Proposed solution presentations with the customer.

    Launch

    ·       Run Edition Customer Induction workshops

    ·       Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes

    ·       Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions

    ·       Produce clear documentation (business requirements/maps, solution design document, validation scripts)

    ·       Work with the customer to ensure early data collection information is gathered correctly and as per the schedule

    ·       Log any additional configuration through Edition change process and follow up with product team to close the configurations

    Setup

     

    ·       Set up customer site configuration

    ·       Create validation scripts for verifying agreed configuration

    ·       Participate in validating the configured system based on solution design

    ·       Participate in validating the migrated data to ensure it works with the solution

    ·       Log errors following the standard corporate procedure

    ·       Support customer validation

    ·       Troubleshoot customer issues during implementation phases

    ·       Follow-up on test fixes and work with the Project Manager/Product Team to implement fix

    ·       Distinguish issues from change requests and log following standard corporate procedure

    ·       Document Handover Documentation for Support

    Adoption

     

    ·       Participate in Dry Run process

    ·       Prepare Train the trainer material

    ·       Conduct individual and group training, product demonstrations and workshops as required

    ·       Train Customer Trainers on TrakCare functions as per customer solution

    ·       Provide on-site support to Customer Go-Live          

    Sustain

     

    ·       Liaise with other InterSystems departments to resolve any remaining issues

    ·       Complete the support handover process

    On-going responsibilities

     

    ·       Support colleagues and assist in spreading application knowledge

    ·       Maintain consistent and traceable documentation as required

    ·       Learn new functionalities available on the TrakCare product

    Qualifications

    Essential

    ·       Excellent communication skills and experience of conducting customer training, workshops and/or presentations

    ·       Excellent consultative skills ability to articulate and communicate ideas

    ·       Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging

    ·       At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes

    ·       Experience implementing software solutions

    ·       Experience contributing to a multi-disciplined team

    ·       Experience with writing functional documents

    ·       Experience of business process mapping

    ·       Knowledge of Information Systems

    ·       Proficiency in English

    ·       University degree in Science

    ·       Clinical specialty- Lab

    Desirable

    ·       Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses

    ·       Experience with EMR systems

    ·       Exposure to IT services in a customer-facing setting

    ·       Previous experience as an Application or Configuration Specialist

    ·       Previous experience of change management

    ·       Good computer skills

    ·       Experience conducting software testing

     

     

    Come innovate with us

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