• Application Trainer - Laboratory

    Location US-MA-Cambridge
  • Overview

    The role of the TrakCare Applications Lab Trainer is responsible for the development and delivery of TrakCare Laboratory Enterprise system training to internal staff and clients. This role is also responsible for ensuring that curriculums and training material are created, updated and maintained in order to deliver relevant information.

    Responsibilities

    • Deliver training to internal staff and clients related to the use of our Laboratory Enterprise system
    • Maintain existing course materials based on product updates
    • Develop course materials and other documents such as handouts, manuals and exercises
    • Ability to deliver class room training to a high standard.
    • Perform special project work as assigned by the manager
    • Work effectively with Product management, Customer Support, Account Management, Documentation and Marketing to provide innovative and sound instructional solutions to ensure effective use of InterSystems products with focus on the TrakCare Laboratory application 
    • Must be willing to travel domestically and internationally from time to time as required.

    Qualifications

    Essential

    • 5+ years delivering product/software applications training or general training experience
    • Strong background in Laboratory practices with a minimum 5 years in clinical laboratory practice)
    • Instructional aptitude and interpersonal client facing skills
    • Exceptional presentation skills, strong verbal and written communication skills
    • Working knowledge of training tools and methodologies.
    • Demonstrated ability delivering training programs in a class room environment
    • Demonstrated ability working collaboratively and cross-organizationally
    • Experience in evaluating the effectiveness of training courses
    • Demonstrated ability  keeping up to date with relevant systems, software and training technologies
    • Experience i.e. extensive background in Pathology as an implementer or trainer

    Desirable

     

    • An understanding of laboratory departments such as Transfusion Medicine, Anatomical Pathology, Blood Sciences and Microbiology.
    • Formal training qualification, highly advantageous
    • Experience developing e-learning courses
    • An understanding of organisational change management principals

    Education and Training

    Essential

    • University degree or related experience
    • Knowledge in the working of a multidisciplinary laboratory
    • Training experience

    Desirable

    •  Training Certification

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