• Technical Specialist

    Location AU-Sydney
  • Overview

    The Technical Lead will head up the Technical Implementation Services department. They will provide senior, dynamic technical leadership on all technical implementation services activities. They will, in the pre-sale and early post-sale stages of all engagements, direct, coordinate and oversee any necessary technical input to the proposal. Throughout the life of all engagements, they will ensure that the necessary technical work is being completed to time and to appropriate quality, where necessary instructing staff and monitoring progress, and be the lead trusted adviser to customers on technical matters. This will include the overall Line Management responsibility for the department. The technical team is comprised of systems administrators and technical specialists for integration, data migration, and provide assistance to Product Development department as needed.

    Responsibilities

    The duties initially assigned include, but are not limited to:

    Management

    • Liaise with client or business analyst in regard to ongoing enhancement requests         
    • Liaise with client or business analyst on any requests for new or modified reports
    • Advise and assist the Project Managers during implementation
    • Manage the resolution of any outstanding acceptance issues before and after project go-live

    Operational

    • Develop custom/site specific software such as JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
    • Provide technical support for custom development i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
    • Provide support on the data dictionary.
    • Provide advice and best practices to Clients for technical areas such as networks, configurations, architectures etc.
    • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
    • Monitoring and responding to Technical Team calls on the TRC logging system.
    • Support and testing of all TrakCare related utilities, e.g. patching tool, print service etc
    • Production of training materials for technical courses such as system custom development or reporting.
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
    • Responsible for participating in on-site technical training if required
    • Responsible for participating in on-site technical implementations if required
    • Responsible for participating in the on call 24 hour roster service
    • Assistance in researching new development or report writing 3rdparty products such as Crystal Reports.

    Other duties may be directed by the Company from time to time.

    Qualifications

    Essential

    ·       Knowledge of web orientated languages, including SQL, HTML, VB script and Java script.

    ·       Experience with data analysis and database methodologies

    ·       Experience with Microsoft Office

    ·       Be able to design and write technical documents.

    ·       Well versed in Internet / Intranet concepts and Microsoft IIS.

    ·       Knowledge of Crystal Reports

    ·       Experienced in customer focused support

    ·       Proven ability to lead and deliver results as required within specific time frames.

    ·       Good presentation and communication skills

    ·       Ability to conduct training and develop training materials

    ·       Ability to work within a team in a cross cultural environment

    ·       Available for out of office hours work and willing to travel

    ·       Keen to learn new technologies and new applications

    Desired

    ·       Experience of InterSystems’ technologies such as Caché and Ensemble.

    ·       Experience of delivering applications to the healthcare sector.

    ·       Software Engineering experience.

    ·       Familiarity with HL7 standards and protocols.

     

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    Decision Making and Judgement

    Identifies critical factors to consider when makings decisions; prioritises tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.

    Communication and Influence

    Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate.

    Teamwork and Collaboration

    Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.

    Efficiency and Attention to Detail

    Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.

    Composure Under Pressure

    Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable.

    Think Big

    Demonstrate the ability to see the ‘big picture’.  You consider limitations and solutions at all levels and understand wider implications and consequences of change, collaborating on this with the team.

    Continuous Improvement

    Display a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles.  You apply dedication to personal and professional development.

    Education and Training

    • Relevant University Degree

    About InterSystems

    Why are we here? To ensure that our customers have reliable access to the right information at the right time—information they can share and use to draw insights, leading to better decisions.

    Come innovate with us

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