• Technical Support Specialist

    Location Scotland-Edinburgh | UK-Eton/Windsor
  • Overview

    The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products. The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements. The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.  Travel requirement is about 10%.


    This role can be based in either Edinburgh or Windsor.


    • Liaise with client or business analyst in regard to on-going enhancement requests          
    • Liaise with client or business analyst on any requests for new or modified reports
    • Advise and assist Project Managers during implementation
    • Manage the resolution of any outstanding acceptance issues before and after project go-live
    • Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions
    • Provide technical support for troubleshooting and performance analysis for related areas
    • Support and testing of all InterSystems related utilities, e.g. patching tool, print service etc.
    • Production of training materials for technical courses such as system custom development or reporting
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications
    • Responsible for participating in on-site technical training
    • Responsible for participating in on-site technical implementation

    Education and Training

    • Knowledge of web oriented languages, including HTML, and Java script
    • Knoledge of programming languages - ideally Java or C++
    • Experience with SQL, data analysis and database methodologies
    • Ability to design and write technical documents
    • Well versed in Internet / Intranet concepts
    • Experienced in client-focused interaction
    • Proven ability to lead and deliver results as required within specific time frames.
    • Good presentation and communication skills
    • Ability to conduct training and develop training materials
    • Ability to work within a team in a multi-cultural environment
    • Available for work outside of office hours and willingness to travel
    • Passion for learning new technologies and applications
    • Experience with InterSystems technology and healthcare systems highly desirable
    • Knowledge of Health Information Exchange (HIE) standards and best practices
    • University degree or equivalent work experience

    About InterSystems

    InterSystems is the power behind some of the world’s most important applications. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare.
    Our technology is great, but it’s our people that really make the difference. At InterSystems you’ll be surrounded by smart, hard-working people with an innate love for tackling challenges.

    Come innovate with us

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