Application Specialist - Nursing

Location AU-Melbourne

Overview

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

 

InterSystems employs technology enthusiasts who focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for healthcare organisations.

 

The Application Specialist,Clinical will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.  Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Responsibilities

  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • Conduct individual and group training, product demonstrations and workshops as required
  • Implement and control change management requests from client
  • Deliver successful application implementation phases
  • Be a Subject Matter Expert (SME) for TrakCare implementations
  • If required, work with customers to identify potential changes within the parameters of the product
  • Other duties may be directed by the Company from time to time.

Qualifications

  • Nursing background is essential for this role.
  • Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
  • Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
  • Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • The ability to spend up to 50% of time working on customer sites and other InterSystems offices.
  • The ability to work as part of a greater team, being the extended implementation team across projects and also the other internal department including our product and support teams.

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.

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