Technical Specialist- Support

Location IT-Milano

Overview

InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

Responsibilities

  • Provide immediate response to customer inquiries in accordance with service standards.
  • Provide technical support for application development using InterSystems’ technology stack.
  • Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
  • Provide technical support for troubleshooting and performance analysis.
  • Escalate Open (unresolved) problems in accordance with current policies and procedures
  • Production of training materials for technical courses such as system custom development.
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • Participate in on-site technical training if required
  • Participate in on-site Support related meeting with customers/partners if required
  • Participate in the on call 24 hour roster service
  • Participate in on-site implementations if required

Qualifications

  • Knowledge of web oriented languages, including HTML, and Java script.
  • Experience with SQL, data analysis and database methodologies
  • Knowledge of programming languages – ideally Java or C++
  • Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
  • Experience with data analysis and database methodologies
  • Be able to design and write technical documents.
  • Well versed in Internet / Intranet concepts
  • Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
  • Ability to work in team (with colleagues/partners eventually located in different town/countries)

Education and Training

  • BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)

About InterSystems

InterSystems is the engine behind the world's most important applications in healthcare, business and government. Everything we build is designed to drive better decisions, actions, and outcomes for the people who stake their lives and livelihoods on our technology. We are guided by the InterSystems IRIS® principle—that software should be interoperable, reliable, intuitive, and scalable. Our data platform and connected care solutions have received global industry recognition including the Challenger position in the Gartner Magic Quadrant and Best in KLAS awards from KLAS Research, among other honors. InterSystems is privately held – enabling us to devote all our attention to our customers.
For more information, visit InterSystems.com and youtube.com/InterSystemsCorp. And, please join the InterSystems community at facebook.com/InterSystems or @InterSystems on Twitter.

Come innovate with us

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