Lab Technical Support Specialist

Location ZA-Johannesburg

Overview

InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization. A significant amount of the initial workload will be in the pathology laboratory setting.

Responsibilities

  • Provide immediate response to customer inquiries in accordance with service standards
  • Provide technical support for application development using InterSystems’ technology stack
  • Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products
  • Provide technical support for troubleshooting and performance analysis
  • Escalate Open (unresolved) problems in accordance with current policies and procedures 
  • Production of training materials for technical courses such as system custom development
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills
  • Participate in on-site technical training if required
  • Participate in on-site Support related meeting with customers/partners if required
  • Participate in the on-call 24-hour roster service
  • Participate in on-site implementations if required

Qualifications

  • Knowledge of web-oriented languages, including HTML, and Java script
  • Experience with SQL, data analysis and database methodologies
  • Knowledge of programming languages – ideally Java or C++ 
  • Knowledge of Linux, VM Ware and Apache
  • Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
  • Work in healthcare setting will be beneficial. HL7, Analyzer interfaces
  • Experience with data analysis and database methodologies
  • Be able to design and write technical documents
  • Well versed in Internet / Intranet concepts 
  • Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
  • Ability to work in team (with colleagues/partners eventually located in different town/countries)

 

Education and Training

  • BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)

Come innovate with us

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